FAQs

Why Choose NeonSpace?

Apart from the best price, extraordinary quality, prestigious customer support, and a perfect record. We are made for the consumers, we strive to be as convenient as possible. Our services do not stop at the checkout like other suppliers, we are a team who go the extra mile. If you are unsure of what neon or size you should purchase, our team would personally visit your home/business with all the information and tools you may need adding convenience to your life. Furthermore, we offer installation services.

Best of all, most of our customers receive the neon within 10 days compared to other suppliers who take a minimum of 3 to 4 weeks.

Product Information

What is the price of custom neon signs?

LED Neon signs are a fraction of what glass neon costs and we at NeonSpace cost only a fraction of what other LED Neon manufacturers charge. The price of Neon signs depends on the size and the amount of neon tubing required. Need a Quote? Fill out the form located on the menu above.

What colours are available?

We offer 9 colours: Pink, Light Green, Blue, Light Blue, Purple, Red, Yellow, Orange, and White! We have also a colour change option.

What is neon backing?

Our neon LED tubes are set on a resistant backing of 5 mm, this is to retain rigidity and offer mounting points. In general, we offer clear backing for all our signs, when in use the backing appears to be invisible however, you have the choice of choosing the colour, mirror backing, or UV Printed backing.

What is included with the product?

The sign, remote control, dimmer, power transformer, and wall mounting screws

What are the running costs?

LED lights are up to 90% energy-efficient than conventional light bulbs. LED neon signs are very economical and environmentally friendly.

What is the lifespan of NeonSpace signs?

Our Neon signs are made to last up to 30,000 hours. That is 1250 days of continuous usage or 10 years of 10-hour usage per day.

How can I hang my sign?

1. Gently unpack your neon sign
2. You can install your neon against on surface from 1 of 3 recommended methods
     a) Use the mounting kit on the pre-drilled backing
     b) Use the chains kit provided
     c) Purchase 3m Command strips to stick and hang onto the wall (suitable for smaller and lighter neon signs)
3. Connect the optional dimmer
4. plug the neon to the power supply and transformer
5. All set! Let the light shine and enjoy!

Warranty and Returns

Does my sign have a warranty?

We offer a 12-month guarantee on all of our neon signs when used appropriately. However, this does not cover any damage that may occur as a result of incorrect installation or physical damage.

Can I return my custom due to a change of mind?

We at NeonSpace create every piece to order and do not accept returns.

Shipping and Delivery

How long does it take to receive my Neon order?

Once we have received your order, we only take 3-5 days to build your neon and another 3-7 days to ship your neon (3-5 days if you opt for rush order at the product page). You will receive your neon within 7-10 days (5-7 days if rush order) however, on rare occurrences, it may take up to 14 days to receive your neon. We use FedEx with a tracking number on all our neon sign orders. 

If you need more information on shipping, contact us at contact@neonspace.co.uk

Will I need to pay import tax?

International customers are responsible for any customs or import duties after shipment is made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges. Customers take full liability for all postal charges, return shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

What do I do if the parcel received is damaged?

It is important you open parcels immediately after receiving it. We only accept claims within 7 days after delivery. Simple email us at contact@neonspace.co.uk or use our contact page located above. Please provide as many details as possible including pictures of the damage, after our team will review your claim and send you a new neon free of charge.